Refund policy

Returns, Refunds & Cancellation Policy

Last updated: November 3, 2026

Thank you for shopping with Julz Faithwear. We want every customer to have a positive shopping experience.

This policy explains returns, refunds, cancellations, and the different conditions applying to our physical apparel and digital eBooks.

1. Physical Apparel Returns

Our apparel is produced on demand through our print-on-demand fulfillment partners.

You may request a return within 14 days after receiving your order, subject to the conditions below and any applicable statutory rights.

For returns accepted under our voluntary return policy, items should be:

Unworn and unused.
In their original condition.
Returned with any original tags and packaging, where applicable.

Your statutory rights remain unaffected, including rights relating to defective goods and any legally applicable withdrawal period.

2. Digital eBooks — No Refunds After Delivery

Our children's eBooks are digital products supplied electronically, generally as downloadable PDF files.

All digital eBook purchases are considered final once the digital content has been delivered or made accessible, except where a refund is required by applicable law.

We do not ordinarily offer refunds for:

Changing your mind after receiving or accessing the eBook.
Purchasing the wrong eBook by mistake after digital delivery.
No longer wanting the eBook after download access has been provided.

Where applicable law provides a withdrawal right, that right will only end early if all legally required conditions have been satisfied, including any necessary express consent to immediate digital delivery and acknowledgment of the resulting loss of the withdrawal right.

If the required conditions have not been met, applicable withdrawal rights remain in effect.

If your eBook is defective, cannot be accessed, is materially different from its description, or was not properly delivered, please contact us. We will investigate and provide an appropriate remedy, including a replacement download or refund where required by law.

3. Order Cancellations

For physical apparel, please contact us as soon as possible if you wish to change or cancel your order.

Because our products are printed on demand, changes may not be possible once production begins.

For digital eBooks, cancellation requests made before digital delivery begins may be considered according to applicable law.

These conditions do not restrict any statutory cancellation or withdrawal rights.

4. How to Request a Return or Refund

Please contact us at:

julzfaithwear@yunikaone.com

Include your order number, the product concerned, and the reason for your request.

If a physical return is approved, we will provide return instructions and, where applicable, a prepaid return label.

Please do not return products without receiving return instructions.

5. Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If your item is damaged, defective, incorrect, or does not match its description, contact us promptly.

Photographs may help us investigate physical product issues.

We will assess the problem and provide an appropriate resolution, such as a replacement, repair, or refund, in accordance with applicable law.

6. Return Shipping Costs

For returns accepted under our voluntary 14-day return policy, we provide a prepaid return label.

For returns involving defective or incorrect products, applicable legal rights regarding return costs remain unaffected.

7. Exchanges

If you would like a different size, color, or product, please contact our customer service team.

Exchange availability depends on the product and circumstances.

This does not affect your statutory rights.

8. Refund Processing

Once an approved physical return has been received and assessed, or a refund has otherwise been authorized, we will notify you.

Approved refunds are generally issued to the original payment method.

Processing times may vary depending on your payment provider, subject to applicable legal refund deadlines.

9. Your Consumer Rights

Nothing in this policy excludes or limits rights that cannot legally be waived.

These may include rights concerning defective products, non-conforming digital content, incorrect orders, failed delivery, and statutory withdrawal rights where applicable.